In our competitive world today, leadership skills are crucial to any successful business. What is leadership? Leadership is commonly used to refer to activities such as conducting, guiding, or directing people; initiating activity. However, leadership is also used to refer to someone who is a leader. How can leadership be applied in so many ways and what constitutes a leader in all of these situations? The answer is contained in the realization that perhaps the most fundamental characteristic of leadership, and therefore of leaders, is personal leadership.

Some individuals are born leaders while others have to procure the skill and talent to successfully make their mark as a leader. It is obvious that some individuals have the confidence and the charisma to make themselves role models for others to follow. These individuals do not require much guidance in nurturing their inherent talent.

But there are scores of others for whom developing leadership qualities is key to their success. Leadership skill training is of immense significance in the present day corporate world. Leadership skill training is imparted to concerned individuals to help them derive the maximum benefit as far as acquiring leadership skill is concerned.

At times it is not very easy for new leaders to change their role from a contributor to a leader. Leadership skill training empowers an individual to have faith in others and also assists him in utilizing his time fruitfully with others by grooming people with the aid of guidance, help, and training.

These skills may be tough to acquire, so the switchover to the status of leadership can be very demanding and at times unthinkable in the absence of effective guidance and help.
What is personal leadership? It is the ability to lead others and yourself in the direction you want your life to take. The ability to define what you want out of life and how you are going to get there is the first step in developing leadership. It is only the beginning because personal leadership means “leading”, “directing”, and “taking action”. It means living each day to the fullest. It means developing goals that you want so badly that you live each day with enthusiastic ardor for your goals, yourself, and all who are close to you. Knowing what you want out of life; knowing what success is to you; knowing what your goals are; knowing that you are going to achieve those goals regardless of what other people think, say, or do, is the essence of personal leadership.

Personal leadership also means “accountability”. It means that you have decided to use the talents that are unique to you and will develop them further to reach your goals. It means that you realize that you have the potential to develop further. It means that you have determined the course of your destiny—you are the master of your life.

Leadership training also helps leaders who have the inherent talent in them to advance their ability and sense of judgment to transform themselves into leaders of great repute. 

A Vital Leadership Question: "What Does Our Organization REALLY Reward?"

PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.com

Word count: 900

Boost Your Leadership Skills Simply By Answering The Question, "What Does Our Organization Really Reward?"
By Brent Filson

The difference between leaders is ears. Good leaders not only ask good questions, but they actually listen to the answers.

Ask people in your organization: "What does our organization REALLY reward?" Listening to the answer may help you achieve marked increased in results.

Rewards and punishments make up the drive shaft of any organization. But my experience of working with thousands of leaders during the past 23 years reveals that most of their organizations reward the wrong things.

Such organizations may pay lip service to rewarding people for what is viewed as the right things: getting results, getting the right results, getting the right results in the right ways. But what they may really reward, often in terms of promotions and job perks, are such things as the care and feeding of top leaders' egos, political conniving, tyrannical leadership ....

Here is a way to transform wrong rewards into right results.

(1) Ask people in your organization what your organization REALLY rewards. The answers may surprise you. But don't get caught up in those answers. Don't make value judgments. At this stage, you are just an observer. Simply compile the list.

(2) Gauge each item on the list against results your organization really needs. Does it help get results? Does it detract from results?

Do it this way: Pick out a single item from your list. Describe the problem in the item and identify who controls its solution. Execute a "stop-start-continue" process. What reward do you stop, what do you start, and what do you continue?

You'll get results, but don't expect overnight success. Not only are many of these wrong rewards ingrained habits but changing them seldom achieves quick results. Still, keep asking, What does my organization really reward? In the long run, when tackling the challenges that comes with listening to the answers, you'll be getting more results as well as sharpening your leadership skills.

(3) Ask, "What does your leadership really reward?" When your leadership rewards the wrong things, you're getting a fraction of the results you're capable of. However, since we see the faults of others more clearly than our own, it may be more difficult identifying and dealing with your own issues rather than your organization's.

Do a 360 degree assessment. Select a single item from the list and apply the start-stop-continue process. Don't simply eliminate the item. Such items can be grist for the results mill. Identify the problem in the item then have the solution be a tool that gets results.

Guaranteed you will get results. After all, you are eliminating a negative aspect of your leadership and replacing it with a results-producing one. When you make this a long term endeavor - going from item to item - results will come to you in new and often unexpected ways.
(4) Encourage the people you lead to question the rewards aspects of their own leadership. Be aware of their reactions to your encouragement. Do they see the questioning as meaningful to their jobs? Do they want their colleagues involved in such questioning? Do they want to have senior management question their own leadership?

If people want the questioning to be a regular part of their daily work, continue it. If they feel it has little value, call a time out. After all, if people believe they are powerless to change things in the organization, seismic questions like this will only frustrate and anger them, creating a hot house environment for cynicism to flower.

As you go forward:

--Cultivate among the people a common, self-reinforcing fervor for the questioning. Don't force things. Be an observer and a supporter. Observe their reactions to the questioning and support their efforts to make it succeed.

--Encourage the development of networks of people taking the initiative to engage in the questioning together.

--Now and then, and especially in the beginning, set aside special times and places to have them focus exclusively on such questioning, making sure they continually link the answers to getting increases in results.

--Keep that linkage alive. This is not an academic exercise. It's not meant to simply have people feel good or, on the other hand, vent their frustrations. It's sole objective is to get MEASURABLE INCREASES IN RESULTS. If results are not forthcoming, have people refocus on the need for the questioning; and if you still are not receiving results, curtail or even eliminate it for awhile. You can always reactivate it when the time and the environment are more conducive to having it succeed.

--Avoid having the process deteriorate into name calling and finger pointing. The idea is not to use the questioning to get the goods on people or as a platform for emotional outbursts against the organization but instead for what it is meant to be, a powerful tool to get more results continually.

Mind you, people shouldn't be spending inordinate amounts of time on the questioning. Nor should it be seen as a major, discrete effort, like an operations or marketing program. Just the opposite: It should be a natural part of everybody's leadership activities. Constantly asking, Are we rewarding the right things? should eventually come as second nature.

2006 © The Filson Leadership Group, Inc. All rights reserved.

The author of 23 books, Brent Filson's recent books are, THE LEADERSHIP TALK: THE GREATEST LEADERSHIP TOOL and 101 WAYS TO GIVE GREAT LEADERSHIP TALKS. He is founder and president of The Filson Leadership Group, Inc. – and for more than 20 years has been helping leaders of top companies worldwide get audacious results. Sign up for his free leadership e-zine and get a free white paper: "49 Ways To Turn Action Into Results," at www.actionleadership.com

Handouts As Public Speaking Tools

Handouts are important tools for effective public speaking. They serve as guides for your audience. Handouts will allow the listeners to follow what you are discussing. Handouts are important and should be well prepared.

Speak Your Mind!

For most people, the mere thought of speaking before an audience causes men's hands to go clammy and their hearts to pound like a kettledrum. Statistics show that people fear public speaking more than they do their own deaths. It shows that for the majority, people would rather die in silence than take a chance to speak their minds in society. Maybe it's conformity and a fear of saying something irrelevant.

The importance in public speaking lies in the fact that as social organisms, the ability to get your message across in the right way will do more good for you than the attempt to do a better job. Hunkering down faithfully to work is virtually useless if the boss does not even notice it.

The importance of public speaking is that it is inevitable. Sooner or later, you will be forced to enter the arena and speak to a sea of eyes and ears. Before that happens, it would always be better to meet that challenge on your terms.

Here are some points to ponder:

1. Career. People at work who can communicate better go up the ladder faster. Employers prefer hiring people with public speaking and communication skills. This is because speaking with your colleagues puts them at ease about you, helps you get your job done faster, and gets what you want done across much more easier.
2. Mental. You feel better about yourself. Successfully speaking before a live, listening audience improves your self-confidence, poise, character and sense of fun. You become less self-conscious, nervous, and can control higher levels of stress. This does not mean you won't make mistakes. Expect to make mistakes the first few times; learn from them, and keep on going. If you're consistent, that paralyzing fear of speaking to a large audience will be a thing of the past.

3. Opportunities. Public speaking positively impacts all aspects of your life. Being able to speak publicly opens up new opportunities unimagined in your former life. You will find yourself more eager to participate in causes you sincerely believe in, interact more with people of the opposite sex. You will find yourself assertively asking questions to clear up a problem, take the lead in a cause, or calmly explain a thorny situation without losing it. The effect of public speaking on your life is exponential.

Public speaking is an essential addition to the human repertoire. Technical knowledge is just as vital, but the ability to speak well takes your abilities and talents beyond the borders of your own skin and into the hearts and minds of others.

"He Hate Me": Turning Their Bad Attitude Into Your Great Leadership Results

PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.com

Word count: 1450


"He Hate Me" was the nickname of Rod Smart, a leading rusher in 2002 for the Las Vegas Outlaws of the now defunct XFL pro football league. Looking for an edge, the XFL allowed players to put nicknames on their uniforms.

"I was always saying, 'he hate me,' all through camp in Vegas," Smart said. "If I didn't get the ball, I'd talk to the other running backs and say, 'He hate me, man; this coach hate me.' I was always saying that."

Smart put He Hate Me on the back of his number 32 jersey, and now the name lives in lore, though XFL has been out of business for years.

When I first saw Rod Smart play and his "He Hate Me" jersey, I thought, "Forget about football. That's a leadership lesson!" That's because "He Hate Me" and leadership often go hand-in-hand.

Clearly, leadership is not about winning a popularity contest, it's about getting results -- not just average results but more results faster continually. To lead people to get the latter, you often must challenge them to do not want they want to do but what they don't want to do.

That's where "He Hate Me" comes in. When you move people from being comfortable getting average results to being uncomfortable doing what's needed to get great results, strong feelings, hatred and anger, are often triggered. Having people resent you, even hate you, comes with the territory of being a leader. In fact, if you are not getting a portion of the people you lead angry with you, you may not be challenging them enough.

This does not mean you consecrate their anger and let it fester. You absolutely must deal with it. After all, you can't motivate angry, resentful, "He Hate Me" people to be your cause leaders.

Here is my four-step process to help you deal with angry people you lead. (1) RECOGNIZE. (2) IDENTIFY. (3) VALIDATE. (4)TRANSLATE.

RECOGNIZE: Recognize that if you don't face up to the anger of the people you lead, that anger will eventually wind up stabbing you in the back.

Many leaders could care less about people's anger. They say in effect: "People should do what I tell them to do. Period. Their feelings are irrelevant." If 'my-way-or-the-highway' is your way of leading, don't engage in this process. I submit, however, that such leadership is far less effective than the leadership that motivates people to be your ardent cause leaders.

Making motivation happen involves first understanding if people are angry with you or not. Often, people won't tell you they are angry. They'll try hide it from you either out of embarrassment, trepidation, or wanting a sense of control.

Here are ways you can recognize that people are angry with you. The first is that you can see it on their faces or their body language. The second is that you can tell it in a drop off in their performance. The third is that you hear from other people they are angry. The fourth is they actually show you and tell you they are angry.

IDENTIFY: Identify the causes of their anger. This may not be as simple or as easy as you think. They may be angry, but they may not want to talk about why they are angry or even admit to you that they are. Don't back them in a corner. Don't make judgments. Don't get angry yourself. Get interested. Don't say, for instance, "You're angry ... " Instead, ask open-ended questions like, "Are you angry with me?" -- a question that seems on the surface only slightly different but that will make a big difference in the consequences of your interactions with them.

Once you and they have identified that they are angry, come to an agreement as to the actual reasons why. Drill through superficial reasons to the bedrock of why. They may say they are angry because you are giving them more work to do. But digging further, you may find out that they believe the supposed extra work will set them up for failure, and they might lose their jobs. So, they are really angry not simply for work-load reasons but for job security reasons.

VALIDATE: Validate their anger. Their anger is real and important to them. It's who they perceive themselves to be (at the moment they feel angry) in their relationship with you. Many people embrace their anger. They may see it as the one thing that they can control in an environment in which they feel out of control. If you try to ignore that anger or belittle it, they will feel you are belittling them.

Tell them that you know they are angry and that you want to find out why. Avoid saying things like, "I know you're angry ... but ... " That "but" can harden them against you. Saying, "Help me understand why you feel angry about what I'm doing." can get you farther than the "but." This is not to condone their anger nor approve of it but simply to come to an agreement with them that it exists and that you intend to do something about it in a way that will be mutually beneficial.

TRANSLATE: Their anger is your opportunity, an opportunity to translate their anger into your results. Because, as you'll see, their anger can be great raw material for results.

People get angry for many reasons. * Their time is being wasted. * Their individual worth is not respected. * They feel threatened. * Their efforts are not appreciated. 5. They are not given voice or choice in their work. * Their values are not recognized or given credence. * Their leaders cannot do their jobs well. * Their leaders focus on their own needs. * Their leaders don't understand and acknowledge their needs. * Their leaders don't provide clear direction. * They are being overworked. 11. They are being set up to fail.

Here is a process for translating their anger into your results.

I call it the problem/solution/action process. The key to this process is that people's anger usually stems from an unresolved problem. A. With their help, identify the problem. B. Come to an agreement with them as to the causes of that problem. C. Help them find a solution. D. Challenge them to take action to solve the problem. E. Link that action to increases in results.

You can apply this process to any of the aforementioned reasons people get angry. As an example, let's apply it to the first reason. Often, a key challenge in getting others to take new action is their complaining you are wasting their time.

A. Draw up two lists, one composed of the aspects of their job they believe waste their time, and the other of the aspects they feel are crucial.

B. Come to an agreement with them on which aspects are truly a waste of their time and which aren't. Without such agreement, they may remain angry with you. For instance, they may feel that their having to complete a particular report or aspects of that report wastes their time. If you think that such reports are absolutely essential, you cannot continue this process unless you convince them that the reports are essential or that you will change them to make them essential.

C. Once you come to that agreement, work on each aspect in the "waste of time" list by applying this analytical tool: Decide if you want to leave it alone, change it, or eliminate it. There is no fourth choice!

D. If you have chosen to change it, have them suggest actions they will take to do so. Note the sequence here. Your first step in changing an aspect is to elicit from them what needs to be changed and the actions required to affect the change. If need be, you can always veto their choice. But if you first let them make that choice, you may find that they have delineated actions that tap a new vein of results. At the very least, they will be committed to those actions, since they go right to the heart of solving the problem of their anger.

E. Link those actions to increases in results. For instance, now that they have reduced, eliminated or changed a particular aspect of their job that was a problem for them, how will that translate into money saved/earned?

Be advised: You may be confronted by "professionally angry" people who will be angry and stay angry no matter what you do. Just being you or just being a leader or just being you as a leader gets them angry, and nothing you can do or say seems to change that. But keep working the four-step process. It's your best way of remedying even the "professionals" anger.